Expertise in call center

Dealing with thousands of clients on monthly base AVG 16.000 clients our call center department is well designed and integrated on our customer needs

Dispatching Installs, Service, for both residential and business clients for 2 the biggest telecom Operators in Europe with more then 200 mobile teams in all Romania

Managing 190.000 new sales in 2017 and running big projects in all Europe with very high demanding and challenging KPI’s

We price our quality

We run telephone, e-mail, field audits after our employees, all this audits and reporting are run by a special traind and very strong QC department, with PM well traind and motivated

We have 3 layers of audit on customer experience

First audit is run independently by our departemen

Second our department together with our partners

Third we also have third’s parties audits for our technical quality and customer satisfaction

One of the most important KPI is Net Promoter Score where we are averaging 8,5-8,7 out of 10. where the target is 8

Our Expertise in Claim’s/ troubleshooting

We are also doing service/mentenance for our clients. Taking calls from the clients in our Call center

We try first to solve over the phone their problems to reduce time and be more conveniant for the customer, we solve small issues, light service (PC problems, or CPE’s problems reseting, speed test,etc)

The second step if the truck rool that can’t be fixed remotely we despach. Technical teams out to solve their claim/troubleshooting

Again all thes are under strong supervision on KPI’s and SLA

Outcource your office needs

English speaking outsourced employees traind and eager to work long hours

On your desire need of time frame 24/7

On hourly rates or on project base, we can be creative

You can shift volumes between departmens claims to salles, or billing to office data enter

Again all these are under strong supervision of KPI’s and SLA that we can set up together

They can be trained in US or Romania you can send somebody to train them for a short period of time, and we can set up strong online systems

We can solve your both now seasonal and full time needs and lower your costs in the office too